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Service Desk Forum International 2012
17 May 2012

Introduction of speakers

Sara Alterlo, Sony Ericsson, Head of End user support, Sweden

Sara has broad experiensed with service delivery and service management the past 10 years in global companies, using best practice. The IT services has been delivered either by company internal resources, as sourced headcounts or as an outsourced service.

Ing. Zdeněk Kvapil, Q4IT s.r.o., Senior ITIL Consultant and Auditor

Filip Michálek, VLTAVA-LABE-PRESS, a.s., CIO

Petr Trojan, ČKD Blansko Holding, Head of IT department

Jiří Skála, Finance Committee Chairman itSMF Czech Republic, os

Petr Křelina, GE Money, IT Processes Manager

Marcela Malinová, GE Money, IT End User Services Manager

Lukáš Kalenský, Česká spořitelna (s IT Solutions CZ), Head of Service Management

Přemysl Vala, Moravia IT a.s., CIO

Martin Kaspar, BVV Trade Fairs Brno, CIO


Expert guarantor

SDFI - Photo gallery

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