Service Delivery Forum International 2015
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|09:10 - 09:15
Conference start – welcome from conference moderatos
History, concept, plans
Conference focus - „BETTER IT SERVICES - OPPORTUNITY FOR BUSINESS“
Stuart Rance, GBR, Optimal Service Management Ltd, author of ITIL Service Transition book
"We don’t do people" – How you can create more value for your customers by focussing on the people who create and deliver services.
|9:45||Andy Thomson, GBR, Chair of SFIA council
Managing IT Skills Using SFIA - Skills-focused Resource Management
||Zdeněk Adamec, CZE, Deputy Minister at Ministry of Agriculture
Cost savings achieved by IT team extension and restructuring
|10:45 - 11:00
||Jaromír Marušinec, CZE, CIO Brno University of Technology
IT services for acceleration teaching, research organizations operating at universities
||Phil Hearsum, GBR, AXELOS Global Best Practices
Global best practices – news, plans
||Jaromír Pitaš, CZE, University of Defence
Improved Risk Management Process of the Ministry of Defense Software Support
|12:25 - 13:30
||Petr Kačenka, CZE, CIO, Administration of state material reserves
Opportunities and disadvantages of outsourcing in the public administration
||Radek Hájek, CZE, Digitalization change leader, ČSOB KBC
Jiří Halouzka, CZE, CIO Office, ČSOB KBC
Improvements in IT and business communication and cooperation within CSOB.
||Tomáš Gurný, CZE, IT Manager, OKD, HBZS, a.s.
ITIL in SMB - tool of better mutual understanding
||itSMF CZE, itSMF SVK, CACIO
Benefits of membership.
|15:00 - 15:20
||Yaroslav Okhatrin, RUS, CFO, CKD Blansko
Transforming an engineering and manufacturing company from inside with help of IT.
||Zdeněk Bejček, CZE, Cluster IS Manager, ABB s.r.o
Higher business satisfaction achieved by implementing Release management
discussion with conference speakers
||Conference summary – invitation to SDFI 2016, 25.5.2016
Zdeněk Kvapil, CZE, Q4IT
Martin Kaspar, CZE, BVV Trade Fairs Brno (Veletrhy Brno)
* program changes reserved